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How to Get the Best Experience from FixMe.IT

November 29, 2018 by Dan Kukarsky

FixMe.IT is a remote support tool known for its ease of use and flexibility. If you’re new to FixMe.IT, watch the Expert app introduction video or take advantage of the tips below that to make your daily IT support routine as hassle-free as possible.

Transfer files between computers

With FixMe.IT, sending files to any remote computer becomes easier than ever. The application offers three convenient file transfer transfer options:

Setup unattended access

FixMe.IT allows you to manage up to 150 unattended machines (meaning that the session doesn’t require remote party’s physical presence at the computer). See how easy it is to setup FixMe.IT unattended client on a remote computer:

If you want to perform a mass installation of the unattended client, read this post and learn how to do it with a single command prompt line.

View & control multiple remote desktops simultaneously

With the newly added Multi-Window Control feature, you can open up multiple remote desktop windows on your screen, view and control all of them simultaneously, and provide individual Scaling and Image Quality settings for each window. Learn more about this new functionality here.

Use Reboot & Auto-Reconnect

This handy feature allows you to reboot the remote machine even when no one’s present at the remote end and automatically reconnect without having to terminate the active session.

Use restart as a service

Given that corporate users don’t often have admin rights to install third-party software on their computers, they have to turn to IT support for immediate assistance. With that, you can take advantage of the restart-as-a-service feature to elevate to the admin level and perform any tasks on remote computers:

Video record your sessions

FixMe.IT lets you make video recordings of all sessions for audit or training purposes and save them on your computer. See how it works:

Use session reporting tool

Remote session reporting allows you to keep track of all support activities and take actions if something’s gone wrong. FixMe.IT features an easy-to-use tool that lets you run customizable reports right from the application’s main interface.

Read this quick guide that will help you quickly master all of our reporting features.

Navigate between multiple monitors

FixMe.IT provides you with the means to easily navigate between two or more monitors connected to a remote machine. Here’s a short video tutorial for you to get to know the feature:

Follow us on Facebook, LinkedIn, Google+, and subscribe to our YouTube channel for more useful how-to’s and product demos. Got questions? Don’t hesitate to leave us a message on Twitter, or contact our support team directly!

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Related Posts

  • 3 Unattended Access Tips To Improve Your FixMe.IT Experience
  • Long-time User of FixMe.IT? Share Your Experience
  • FixMe.IT Customer Care: On Guard of Your Product Experience

Filed Under: Product, Tips & Tricks Tagged With: File sharing, Multi-monitor navigation, Reporting, Unattended access

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