Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience
Tech support
FixMe.IT Customer Care: Getting CTRL+ALT+DEL Command to Work Remotely
At Techinline we always put customer satisfaction as a top priority and try to walk an extra mile in order to help our clients solve various kinds of problems. As part of our regular blog category, we would like to share another notable customer support case and a resolution that some of you might find useful. [Read more…] about FixMe.IT Customer Care: Getting CTRL+ALT+DEL Command to Work Remotely
FixMe.IT Customer Care: Fast Support When You Need It
Whether you’re experiencing extremely slow response time or a third-party software tool accidentally blocks the Expert application, you can always count on our support team’s professional advice and immediate assistance. In a previous blog post we revealed a couple of notable support cases that highlight our team’s dedication to delivering the best customer experience possible. Let’s take a look at some other great success stories: [Read more…] about FixMe.IT Customer Care: Fast Support When You Need It
FixMe.IT Customer Care: Cutting Response Time for Your Mice And More
At Techinline, we always care about our users, and make customer satisfaction one of our top priorities. According to a recent review of FixMe.IT, published on Financesonline.com, our product gained 99% positive references regarding client satisfaction. We’re extremely happy to receive such recognition that inspires us to further improve our services, and deliver the best possible user experience.
When it comes to customer inquiries, we are always ready to go an extra mile in order to help you resolve any kinds of issues. Even if these issues may not be attributed to the product itself, we always care to support you.
Here’s a couple of great success stories. [Read more…] about FixMe.IT Customer Care: Cutting Response Time for Your Mice And More
Breaking Down Tech Generalist vs. Tech Specialist
IT professionals typically decide whether to become generalists or specialists early in their careers. Either of these career paths can be successful, but there are notable differences between the two. Whether you’re hiring for your company or looking to outsource critical IT tasks, take some time now to understand and appreciate the subtle distinctions between these types of professionals in the IT support tools they provide. [Read more…] about Breaking Down Tech Generalist vs. Tech Specialist
Types of Tech Support — Is Remote Access Right for You?
Remote Desktop Technology Among The Best IT Support Tools
Any Bay Area company that uses modern technology will need some type of technical support, such as remote desktop software. Between networking, establishing and maintaining servers, and troubleshooting wireless connections, many features may be difficult for “technologically challenged” managers and entrepreneurs to handle. Given that reality, which type of support is best for your company? [Read more…] about Types of Tech Support — Is Remote Access Right for You?