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Resolved: FixMe.IT Server Outage on December 8

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What happened?

Yesterday at around 11:30 A.M. EST one of our servers responsible for launching Expert and Client applications temporarily went down. As a result, our users were unable to run FixMe.IT or refresh the unattended client list if already working in the application. However, while the server was down all existing connections were maintained. During the outage our support specialists did their best to provide the necessary assistance and respond to all related customer queries.

Has it been resolved?

Yes. Right after the server became unresponsive, we received an automated alert and began working on the issue immediately. Our team implemented a backup recovery plan within 30 minutes after the outage had started, and everything was returned back to normal around 12 P.M. EST.

We appreciate your patience and understanding, and we thank you for being our valued customers! Please note that you can always count on our support team’s immediate assistance if any issues arise. You may contact us directly or leave us a shout on Twitter, and we’ll do our best to be quick as a flash!

Unknown FixMe.IT Setup Errors – What to Do?

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Based on recent customer feedback, FixMe.IT has proven to be one of the most stable and reliable remote desktop tools on the market providing IT pros with secure means of connecting to remote computers from anywhere in the world. However, like with any other software, you might stumble upon some unexpected errors when trying to run FixMe.IT on your machine. Now let’s take a look at what may cause these errors and what can be done to eliminate them. [Read more…] about Unknown FixMe.IT Setup Errors – What to Do?

How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

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Unattended access is one of the key features to be found in a remote desktop application such as Techinline FixMe.IT. It provides you with maximum flexibility and brings ease of mind by letting you connect to a number of remote machines and work on them at any time, from any location, and without the client’s involvement.

Setting up the FixMe.IT Unattended Client on a remote client’s computer is easy. For that, you can either set it up from the Expert toolbar when starting a new support session, or run an installation file on a remote desktop. But what if you need to locally set up unattended access on a Windows 2012 Core server? That’s a bit trickier. Your client should have some advanced Command Line skills to make it happen, so let’s see how it can be done. [Read more…] about How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access

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The FixMe.IT remote desktop application provides you with a number of great features and is known for its user-friendliness. For instance, you can easily install unattended access on up to 150 unattended machines, switch between multiple remote support sessions, share sessions with other techs on your team, etc. But what if you’re running a long-time job for one of your clients and need to work on their machine from various locations or workstations? [Read more…] about Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access

A Sneak Peek Into 4.3 FixMe.IT Version Update

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The FixMe.IT development team is always working hard in an effort to improve your experience with the application and help you deliver the highest level of service to your customers, and today we’re happy to introduce a new FixMe.IT version 4.3!

The latest software update includes several enhancements of the unattended access feature, a minor, yet handy addition to the built-in text chat, along with a few other bug fixes. Now let’s take a look at what’s new.  [Read more…] about A Sneak Peek Into 4.3 FixMe.IT Version Update

How to Enhance Your FixMe.IT Account’s Security

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Keeping customers and their private data secure has always been one of the top priorities for us at Techinline. With that in mind, FixMe.IT was designed to help you deliver the highest level of services while ensuring that all communications between you and your customers stay as secure as possible. However, if you’re looking to further enhance it or gain more control of all incoming and outgoing connections, there are a few tips that we’d like to share.  [Read more…] about How to Enhance Your FixMe.IT Account’s Security