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Communication & Support

How Customer Support Software Improves Response Time Across Industries

November 25, 2024 by Dan Kukarsky

How Customer Support Software Improves Response Time Across Industries

Maintaining client happiness and encouraging loyalty in today’s hectic environment depend on quick reaction times. Studies reveal that consumers want almost instantaneous answers; industry standards usually gauge achievement in minutes or seconds. [Read more…] about How Customer Support Software Improves Response Time Across Industries

Filed Under: Communication & Support Tagged With: Customer Support, Customer Support Software

FAQ: All You Need to Know About FixMe.IT’s Unattended Access

February 6, 2020 by Dan Kukarsky

Revoke unattended access

We’ve been occasionally receiving requests from end-users asking to explain how FixMe.IT’s unattended access works, how they can find if the unattended access is installed on their computer, and how they can get rid of it once it’s there.

Below you fill find the answers to some of the most frequently asked questions about FixMe.IT’s unattended access feature. [Read more…] about FAQ: All You Need to Know About FixMe.IT’s Unattended Access

Filed Under: Communication & Support, Product Tagged With: FixMe.IT, Unattended access

Why Active Listening Will Matter More to Customer Experience in 2019

December 19, 2018 by Dan Kukarsky

Are you listening to your customers? I mean, not just passively accepting the problem they’re having and thinking about the ways to fix it, but truly listening to what they’re saying. If not, you definitely should. [Read more…] about Why Active Listening Will Matter More to Customer Experience in 2019

Filed Under: Communication & Support Tagged With: Customer Experience, Customer Support

Unable to Run or Use FixMe.IT Client App – How to Fix It

January 25, 2018 by Dan Kukarsky

FixMe.IT Client app on start in Chrome browser

In the recent weeks we’ve received several reports concerning an unexpected error, which occurs when running the FixMe.IT Client app or attempting to generate a new ID.

One user has reported that their client was unable to start the application after downloading and running the installation file. Another user has said their client failed to obtain the Client ID upon running the app – the Client ID box disappeared very quickly and the number itself became invalid. [Read more…] about Unable to Run or Use FixMe.IT Client App – How to Fix It

Filed Under: Communication & Support Tagged With: Anti-Virus, Client, Troubleshooting, Virus

Unattended Access Setup Fatal Error: How to Fix It

August 17, 2017 by Dan Kukarsky

We’ve recently received several reports from our users concerning errors that occur upon installing the FixMe.IT unattended client on a remote computer. In some cases, the installation generates a fatal.

This issue is known to be caused by an outdated unattended setup setup file that’s incompatible with the recent Windows 10 Creators Update. [Read more…] about Unattended Access Setup Fatal Error: How to Fix It

Filed Under: Communication & Support, Product Tagged With: Fatal error, Quick fix, Unattended access

FixMe.IT Support: Your Feedback Is Important to Us

June 21, 2017 by Dan Kukarsky

FixMe.IT customer support

For all of us here at Techinline, constantly enhancing user satisfaction by improving product experience is one of the top priorities. Whether you need to solve an unexpected issue, ask a question regarding FixMe.IT’s performance, or share your thoughts and feedback with us, you may always contact our team via any preferred channel.

Here are a few ways to request technical assistance or get information about the FixMe.IT remote support application.  [Read more…] about FixMe.IT Support: Your Feedback Is Important to Us

Filed Under: Communication & Support, Product Tagged With: Customer Support, Techinline

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