Remote Support Software Explained
Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.
[Read more…] about Communication Breakdowns in the Tech Support Process
We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client:
Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start.
After investigating this issue further, we found that it is caused by Webroot Anti-Virus blocking the proper functioning of the Techinline Expert Application. This effects only the connection operation on the Expert’s end. At the same time, there are no reports of this problem on the client’s end, which suggests that it is limited to only the Expert Application.
We’ve already contacted Webroot and are waiting for them to whitelist the Techinline application. Hopefully the approval process will be completed soon.
As a temporary work-around, we recommend either temporarily disabling Webroot while working with Techinline or adding the Techinline Expert application to your Webroot Exclusion List.
We apologize for any temporary inconvenience caused, and thank you for your understanding and patience. Please contact our support team for any additional information or assistance.
Register now for a fully featured 15-day free trial of Techinline
The internet has forever changed the way that the IT industry works. Every year, growing numbers of people choose to work from home as IT professionals, customer service agents, technical writers and coders, and more using remote desktop software.
[Read more…] about Most IT Pros Enjoy Telecommuting, but Employers Benefit Too
The Techinline team is thrilled to announce the release of a new major Techinline version 4.0! The centerpiece of this release is the highly anticipated multi-session feature, but there are a number of other key enhancements as well! [Read more…] about Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!
To deliver superior remote IT service to your own company or external clients, you first need to understand your purpose. Why do you want to move tech support off site? In an ideal world, what would the transition accomplish for you? Are you looking to slash costs to protect the budget and free up resources to spend on in-house projects or staff? Do you want to streamline your operations by keeping things lean and focused only on your core competencies? [Read more…] about Getting Started with Remote Tech Support
We received numerous reports today about Techinline’s domain (fixme.it) currently being inaccessible.
(Updated at 12:30 PM EST, December 9th: this issue appears to be almost entirely resolved. Current DNS propogation status can be found on the following page: https://www.whatsmydns.net/#A/fixme.it)
We contacted our DNS provider (GoDaddy) and found that they experienced an issue earlier today that resulted in some domains (fixme.it being amongst them) being unresolvable by certain ISPs. [Read more…] about (Updated) Techinline Hit by Regional Unresolved Domain Issue
