Dan Kukarsky

Building Soft Skills for Remote IT Support

July 26, 2016 by Dan Kukarsky

Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out? [Read more…] about Building Soft Skills for Remote IT Support

Why Should You Upgrade to Windows 10

July 20, 2016 by Dan Kukarsky

With Microsoft continuing to aggressively push Windows 10 update at its users, many of them remain persistent, doing everything they can to postpone migration until the time is right. Why is it worth upgrading to the latest version when Windows 7 provides me with all the stuff I need to get the job done?

Well, that’s a good question. But let’s be realistic about this one: it’s no longer the question of “why”, but “when”. Windows 10 is actively grabbing its market share, and it will continue to do so. According to one of the latest company releases, the new OS is now on 300 million active devices. On top of that, there’s not much time left to upgrade for free, as the offer stands until July 29. [Read more…] about Why Should You Upgrade to Windows 10

Reliable Remote Support Tool for Any Small IT Business

July 6, 2016 by Dan Kukarsky

Small businesses and private IT practitioners offering support services to those in need are often in search of a remote desktop tool that would fit quite a number of technical requirements, boast a wide set of vital features, and come at a reasonable price. Most widely-used remote access applications are not always that cost-effective, while free does not necessarily mean better.

However, there’s always a solution for your small remote support business.

How to Create a Secure Password

June 21, 2016 by Dan Kukarsky

There’s a number of great password manager solutions available nowadays, making it less painful to memorize every single symbol combination for a zillion websites that you’re registered on. However, it’s still common to neglect two of the most important rules of Internet security: ‘don’t be too obvious’ and ‘don’t reuse the same password’.

With a pair of notable remote support tools being hit by cyber-attacks in the recent days, we wanted to take a moment and share some of the best practices on how to improve the strength of your passwords and reduce the risk of unauthorized access to your account. [Read more…] about How to Create a Secure Password

Discover Flexibility for Your Business with FixMe.IT’s Dual Licensing Model

June 15, 2016 by Dan Kukarsky

Are you a small business looking for a cost-effective solution suitable for ad-hoc remote support services? We’ve got something for you. Unlike many vendors that offer subscription-based products only, Techinline FixMe.IT delivers the flexibility you need with its unique per-session licensing. This type of license allows you to purchase a dedicated session bundle and use it when you please, for an unlimited period of time. And as the business grows bigger, you can always switch to a subscription to better serve your customers’ needs.

Still hesitating? We’ve got a real-life story, too. [Read more…] about Discover Flexibility for Your Business with FixMe.IT’s Dual Licensing Model

How to Create Reports on FixMe.IT Remote Support Sessions

June 8, 2016 by Dan Kukarsky

The ability to run session reports is a vital feature for any remote desktop tool on the market. It allows private IT practitioners to keep track of their own work, and helps CIOs and managers stay up-to-date on how and when the software is used by their teams. Therefore, if there’s something wrong with your organization’s support activity logs you’ll surely know about it. [Read more…] about How to Create Reports on FixMe.IT Remote Support Sessions