Remote support security is by all means one of the most important factors to consider when looking for remote desktop software. With a truly secure remote support solution you will rest assured that both yours and the remote user’s data is fully protected from loss or unauthorized access.
Here are five key security features to look for in a remote support tool.
Data protection
All data transmitted between you and the remote user must be protected with the latest encryption standards and communication protocols.
FixMe.IT, for instance, utilizes the TLS 1.2 protocol paired with the industry-standard 256-bit AES encryption to ensure that all communication between the remote parties is fully secure.
Secure server network
Remote support software must utilize a secure, resilient server network that ensures a stable and reliable connection between the remote computers in any environment.
FixMe.IT relies on a network of virtualized servers, which identifies the best possible way to connect you to a remote user and ensures that all communication is highly reliable and secure.
Regulatory compliance
Most industry-specific security standards, such as HIPAA and PCI DSS, are not directly applicable to remote support tools. However, every software vendor must ensure that their solution meets all technical standards, and therefore allows customers to maintain their regulatory compliance.
Remote session reporting
Being able to create detailed session reports allows you to review activity logs and thus keep track of how the software is being used.
FixMe.IT allows you to easily view detailed information about past sessions, audit both on-demand and unattended connections, generate comprehensive reports and save them in HTML, PDF, Word, or XLS formats.
Two-factor authentication
For those who would like to add an extra layer of security to their account or those required to comply with PCI regulations, two-factor authentication is a must-have feature.
When two-factor authentication is enabled, you need to provide your account credentials followed by a randomly generated code that’s automatically sent to an email associated with your account.
The FixMe.IT remote support application offers optional two-factor authentication, which can be enabled for any user at no cost.
Learn more about FixMe.IT’s security features here, and be sure to sign up for a free 15-day trial to test it out.