How many times did you end up looking for a remote support software alternative? There might be a ton of reasons for each particular case. However, two things are always true: big market players change their game almost every year, and small vendors often lack credibility, or features, or both.
Here are three red flags that you shouldn’t ignore when choosing remote support software for your business.
Lack of unbiased reviews
In today’s world of aggressive marketing, unbiased customer reviews matter the most. Don’t hesitate to spend some time doing research on a b2b software review website, such as Capterra or G2Crowd, and pay close attention to what other IT pros like you are saying.
As of October 2018, FixMe.IT has remained the highest rated remote support application on Gartner’s Capterra for twelve consecutive months. According to most user reviews, FixMe.IT stands out from the competition thanks to its ease of use, cost-effectiveness, and seamless connectivity.
Learn more about the things IT pros appreciate the most about FixMe.IT.
Unclear pricing
It has become quite common to overcomplicate marketing and pricing information due to an extremely high competition on the remote support software market. Some vendors may even change terms, wording, or their overall pricing strategy at least once a year, which will negatively affect your budget if you get on the hook.
Being one of the most cost-effective remote support tools on the market, FixMe.IT offers two convenient subscription terms that haven’t changed for almost a decade. With FixMe.IT, you may choose to pay monthly ($30 per seat/month), or yearly ($300 per seat/year). Both of these packages include all of the product’s features, free upgrades and unlimited customer support via email, LiveChat, or phone.
Lack of vital features
Here are some of the vital features to look for in a remote support tool:
- Multi-session handling
- Unattended remote access
- Drag-and-drop file transfer
- Instant chat
- Ability to control multiple remote desktops on your local screen (Multi-window control)
- Reboot and auto-reconnect
- Session recording & reporting
- Multi-monitor navigation
Read this post to learn more about the most important remote desktop features (and why they are important).
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