Remote Desktop Technology Among The Best IT Support Tools
Any Bay Area company that uses modern technology will need some type of technical support, such as remote desktop software. Between networking, establishing and maintaining servers, and troubleshooting wireless connections, many features may be difficult for “technologically challenged” managers and entrepreneurs to handle. Given that reality, which type of support is best for your company?
In-House Tech Support is one of the more expensive solutions. Although you may have an IT representative on hand at all times, you also need to pay that person full-time. If you don’t offer competitive wages, you may end up with a tech rep who is inexperienced or out of touch.
Vendor Support is supplied directly from the vendor of a technical device or piece of software. For example, a vendor who supplies the company printer may be able to send out an IT rep if your team encounters an issue with the printer. While this relationship can be cost-effective, it can also create multiple and overlapping IT responsibilities, which can get confusing.
Remote access support is a relatively new concept in the IT world. Remote access software allows IT workers to access your technical infrastructure from their location, and technicians access only the data they need, when they need it. Connections are accessible, but secure, and IT workers are well-versed across all areas of support. Remote access can be a much more affordable choice because techs are only used on an as-needed basis. They’re also available 24/7, so your company doesn’t have to suffer downtime during work hours.
Remote Support Solutions Can Help Your Business
If you’d like to explore more about your remote access support options, contact the Techinline professionals today to schedule a consultation and learn more about our remote desktop free trials.