Remote Support Software Explained
Looking for a cheaper, reliable TeamViewer alternative that would meet your needs for remote support? With its advanced feature set, affordable pricing, flexible licensing and ease of use, FixMe.IT might be just the right fit.
Here’s how you can benefit from switching to FixMe.IT, a remote desktop application that’s been rated as the world’s #1 on Gartner’s Capterra. [Read more…] about 5 Reasons Why FixMe.IT Is the Best TeamViewer Alternative
In accordance with US state tax legislation, our payment partners began collecting US Sales Tax in certain states starting July 2017. Here’s a short FAQ that will help you get ready for the new changes. [Read more…] about FixMe.IT Orders & US Sales Tax
For all of us here at Techinline, constantly enhancing user satisfaction by improving product experience is one of the top priorities. Whether you need to solve an unexpected issue, ask a question regarding FixMe.IT’s performance, or share your thoughts and feedback with us, you may always contact our team via any preferred channel.
Here are a few ways to request technical assistance or get information about the FixMe.IT remote support application. [Read more…] about FixMe.IT Support: Your Feedback Is Important to Us
We’re often asked by prospects if there’s a version of the FixMe.IT remote support application that’s free for personal or limited business use. The answer is always the same: there isn’t and there will never be. And here’s why we’ve never had plans to make a free version of our product. [Read more…] about 3 Main Reasons Why FixMe.IT Isn’t Free
Whether you’re new to FixMe.IT or already are a long-time user of the application, we thought you might need some key figures and facts about our service at hand to share with your colleagues or prospective customers.
Here are seven things you (probably) didn’t know about FixMe.IT: [Read more…] about Infographic: 7 Things You Probably Didn’t Know About FixMe.IT
What happened?
Yesterday at around 11:30 A.M. EST one of our servers responsible for launching Expert and Client applications temporarily went down. As a result, our users were unable to run FixMe.IT or refresh the unattended client list if already working in the application. However, while the server was down all existing connections were maintained. During the outage our support specialists did their best to provide the necessary assistance and respond to all related customer queries.
Has it been resolved?
Yes. Right after the server became unresponsive, we received an automated alert and began working on the issue immediately. Our team implemented a backup recovery plan within 30 minutes after the outage had started, and everything was returned back to normal around 12 P.M. EST.
We appreciate your patience and understanding, and we thank you for being our valued customers! Please note that you can always count on our support team’s immediate assistance if any issues arise. You may contact us directly or leave us a shout on Twitter, and we’ll do our best to be quick as a flash!
