We’re often asked by prospects if there’s a version of the FixMe.IT remote support application that’s free for personal or limited business use. The answer is always the same: there isn’t and there will never be. And here’s why we’ve never had plans to make a free version of our product. [Read more…] about 3 Main Reasons Why FixMe.IT Isn’t Free
New Windows 10 Feature Allows Block On Win32 Apps, FixMe.IT Not Affected
As you might have heard, Microsoft has included a new option in its Windows 10 Creators Update that permits to install only those apps available in the Windows 10 Store. This feature allows to block classic Windows apps from installing on a device and is believed to provide an additional layer of defense against different types of malware.
If you’ve already upgraded to Windows 10 Creators Update, from now on you’re able to control which apps can be installed on your devices by navigating to Settings > Apps & features and choosing between “Allow apps from anywhere”, “Prefer apps from store, but allow from anywhere”, or “Allow apps from the store only”.
So, does it affect Techinline FixMe.IT in any way? [Read more…] about New Windows 10 Feature Allows Block On Win32 Apps, FixMe.IT Not Affected
Best Practices for Secure Remote Access
Whether you need to support multiple computers with no one being present at the remote end or just connect to your office machine while traveling, remote desktop access technology can be a real time saver in either case. However, with so many fears and concerns over security-related remote access problems spread throughout the Internet, you may be wondering if it could do more harm than good to your business or customers. [Read more…] about Best Practices for Secure Remote Access
Cloud-Based vs. On-Premise Remote Support Software
So, you’re looking for a remote support tool for your business and wondering if you should go cloud, or purchase an on-premise (or self-hosted) remote desktop solution. In this article, we’re going to help you make the right decision and choose what’s best for your remote support needs. [Read more…] about Cloud-Based vs. On-Premise Remote Support Software
Windows 10 Creators Update: A Tiny Change That May Affect Some Applications
Good news, everyone: Windows 10 Creators Update has been officially released today, and it’s now available for download on the Microsoft website. The new version adds a handful of new features and improvements to the operating system, including Windows Ink and advanced security settings, and is reported to be the most significant Windows 10 update as of yet.
However, there’s still a fly in the ointment. Windows developers, beware (actually, end users should be aware of this, too). [Read more…] about Windows 10 Creators Update: A Tiny Change That May Affect Some Applications
7 Ways to Improve the Remote Support You Provide
As a remote tech support agent, you have a tough job. Clients can’t often accurately explain their issues, they can be pushy, and they’re almost always pressed for time. With that, being great at your job isn’t just about finding the right remote support tool anymore – although strong skills help! – it’s also about building soft skills, streamlining all your processes and being efficient and professional no matter the circumstances.
Here are some of the most effective ways tips to improve the remote support you provide and increase customer satisfaction: [Read more…] about 7 Ways to Improve the Remote Support You Provide