We’d like to thank you all who have already joined the SetMe Beta Program, provided valuable feedback and voiced their concerns. In this article, we’re going to address some of the most frequently asked questions regarding our plans for both SetMe and FixMe.IT, as well as the new product’s upcoming features and pricing structure.
Without further ado, let’s dive into your questions.
What is SetMe and who is it for?
SetMe is our new all-in-one flagship solution that’s built using the latest technology and primarily designed for on-demand support and unattended access in today’s remote work era. SetMe’s concept is based on our 15-year experience with FixMe.IT, as well as your feedback and suggestions that we’ve accumulated over the years.
By offering a straightforward pricing model with a comprehensive feature set, SetMe is suitable for businesses of any size, from one-man IT support services to large corporations.
With its state-of-the-art architecture, SetMe is a next-level solution for secure cross-platform remote access and support.
Why is SetMe missing some important features that are available with FixMe.IT, such as unattended access?
Our commitment and top priority is to develop SetMe into a comprehensive solution that would meet all your needs and do much more than FixMe.IT ever could. This means that it will offer all of the key features currently available with FixMe.IT, and much more.
Initially, we had to make a number of temporary compromises to provide you with a fast and powerful cross-platform remote desktop app in the shortest possible time. Unlike FixMe.IT, SetMe lays a much more flexible foundation for further improvements, implementing some of the capabilities that are currently missing, as well as introducing brand new features that were never available with FixMe.IT.
Our development team is working day and night to make SetMe the best it can possibly be. Rest assured that unattended access, multi-factor authentication, support for Expert Console on macOS, advanced multi-monitor navigation, and many other vital features and minor tweaks are already in the pipeline, with unattended access being our main priority.
Why should I choose SetMe instead of FixMe.IT?
SetMe is designed using the latest communication technologies which better address the challenges of today’s remote work era and build a strong foundation for future improvements. With that, it delivers a more comprehensive solution for any IT professional. Thanks to its new advanced user management and reporting capabilities, SetMe also effectively meets the needs of those operating in a multi-user environment. As of today, SetMe offers the following features that FixMe.IT doesn’t have:
- Cross-platform support (potentially expanding to mobile devices and Linux machines)
- New corporate-level reporting features
- User management features
- Access to remote system information
- End-to-end encrypted remote desktop connection
- Advanced reboot & auto-reconnect capabilities
- Billing management features
Is FixMe.IT sticking around, or will it eventually become SetMe?
We know that you’ve come to love FixMe.IT and have made it one of the most recognized and top-rated remote support apps on the market. Rest assured that we also love FixMe.IT and will continue to fully support it even after SetMe’s commercial release. If you find that FixMe.IT is a better fit for your needs than SetMe for any reason, you’ll be able to keep your current FixMe.IT subscription.
Nevertheless, FixMe.IT will eventually become a legacy product meaning that it won’t receive any new features or updates. Therefore all our existing users are encouraged to switch to SetMe once the commercial version is released. We will also offer early bird discounts for beta program participants and early adopters.
If you require any of the missing features that are currently in the pipeline (such as unattended access or permanent client app deployment), you can use both products in tandem until these features are added to SetMe and beyond.
Can I use both products in tandem?
Yes, you can use both SetMe’s Beta and FixMe.IT simultaneously. It won’t cause any compatibility issues whatsoever.
Do you have a price plan for SetMe?
At this stage, we’re unable to reveal any specific rates because SetMe’s pricing structure hasn’t been finalized. However, we can share that initially there will be a single SetMe plan with a rich feature set geared towards both SMBs and multi-user environments.
Want to join SetMe’s beta program? Test seats are limited, so get in touch with our team to register your account on a first-come, first-serve basis: