Positive customer experience is vital to a successful tech support (or any) business. Today customers are more demanding than ever. End users requiring remote assistance expect you to connect as fast as possible and do your magic while they can sit back and enjoy their cup of coffee.
Here are three things you should look for in a remote support software that will help improve customer experience.
Ease of use
Your customers don’t want to get stuck on the very first step, they want to get their problem resolved here and now. That’s why walking them through the connection process must be as easy as ABC.
Whatever network configuration they have, you must be able to establish a remote connection with zero hassle, without having to think about their firewall settings or opening any additional ports.
FixMe.IT offers one of the easiest remote support solutions on both ends. All your customer has to do is go to fixme.it and tell you their unique client ID number. Here’s how it works:
Branding
Every brand has its own identity that customers trust. When they see your logo and company name they won’t hesitate to provide access to their machine. That’s why you’d want to customize the client side of your remote support solution.
With FixMe.IT, you can customize the interface of the client ID box, including logo, and all the prompts and styles. You don’t have to be a coding ninja to do that – all you have to do is edit HTML/CSS templates, and there’s also customization documentation that will help guide you through all the procedures.
Session recording
Being able to share video recordings of your sessions is not essential, but it’s always appreciated by the end users. This way they can rewatch presentations or demos if anything is still unclear, or learn how exactly you performed that quick fix step by step.
What our users say
The product is really easy to use and is deadly reliable. No issues with operating system variations or other individual PC differences, seems to always fire up and run just fine. AND, the cost is amazingly low when compared to competitors.
Easy graphic user interface, great features that help support our users. The simplicity of the product is really amazing. If you’re looking for a quick and simple remote support tool, this is the one for you!
FixMe.IT is easy to use, very customizable, and quite a time saver. My customers can go to my website, click a button, and see a customized page to get started getting into FixMe.IT. I really like that part of it. I really like that it is easy for my customers to get to and get set up for me to help with their PC issues.
Easy to use for pro and client, nothing to learn and quick to setup and use.
Read more FixMe.IT customer reviews on Gartner’s Capterra, one of the world’s leading business software review platforms.
Want to provide faster tech support and improve the end user experience? Head over to our website to learn more about FixMe.IT and be sure to sign up for a fully-featured free trial:
Learn More About FixMe.IT