Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP machines running Microsoft’s Service Pack 3 and usually takes place during extended remote sessions.
The high memory usage is attributed to a Microsoft memory leak “defect” in Windows Service Pack 3 and is further explained in Microsoft’s Knowledge Base. The main symptom is a decrease in performance when an application is running for a long time.
Microsoft has a hotfix for this issue that can be downloaded here: http://hotfixv4.microsoft.com/Windows%20XP/sp4/Fix246391/2600/free/364846_ENU_i386_zip.exe
Please feel free to contact our support team if you have any questions or require further assistance.
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