Spotting a Tech Support Scam


Online security is becoming ever more crucial, as people store more and more of their personal data on their computers. One of the latest techniques for scam artists to get access to your computer is to pose as a representative from a tech support company. Once they get you on the phone, scammers try to convince users to install legitimate remote desktop support programs to gain access to their victims’ computers. Once remotely logged in, they have access to personal information such as passwords and bank account information. So how can you spot a tech support scam?

Warning Signs to Look For

  • Calls from nowhere: If you get a call out of the blue from someone claiming to be from Microsoft or Google. Microsoft has promised: “You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.”
  • Caller ID that looks a little bit TOO legitimate: Scammers know that this is the first thing you’ll look for. It’s easy to hide their actual phone number, so ignore what the Caller ID says. Same thing if someone were to show up on your doorstep with a bogus ID badge.
  • Scaring you into action: In order to get you to blindly agree to their “help”, scammers will scare you with all sorts of frightening tales about your computer. They will tell you that your computer has malware or a virus that it is spreading to other computers.
  • Talking you into installing software: The scammers’ main goal is to get you to install some remote access software so that they can log in directly to your computer in the future. The software may even be from a legitimate company, but in the wrong hands they will have access to your personal data.

How to Protect Yourself

  • Don’t give unknown people remote access to your computer
  • Don’t trust unsolicited calls
  • Don’t give out personal information
  • Report attempted phone fraud

An important thing to keep in mind is that Techinline does not provide any tech support services; we simply provide a remote desktop software which facilitates the remote connection.

Don’t let this scam technique turn you off of legitimate tech support companies. In the right hands, remote assistance software is an important IT support tool to help fix computers.

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