The feedback that we periodically receive suggests that Clients often find it cumbersome and confusing to follow instructions for installing a browser plug-in to start a Techinline session. In such situations, we recommend using Techinline’s Client Desktop Application as an easy way to bypass the plug-in installation and obtain a Client ID.
Clearly, if one is in the business of providing tech support, chances are that they often don’t have the most computer-advanced user at the other end, and even straightforward instructions such as clicking on a yellow bar or a large “Install” button at the bottom of the browser page may prove to be a nightmare or nearly unbearable task. [Read more…] about Use Techinline’s Desktop App to Bypass Plug-in Installation
