The ability to restart a remote computer is a vital remote desktop feature that allows you to perform a variety of admin tasks that require a reboot and automatically reconnect without terminating an active support session.
Most, if not all, remote support software solutions allow you to restart a remote computer when providing live remote assistance or performing after-hours maintenance during an unattended access session.
Being able to restart or shut down a remote computer can be useful in many scenarios, such as:
- Troubleshooting computer issues
- Conducting routine maintenance
- Performing security checkups, malware scans or cleanups
- Installing software or updates remotely, etc.
Restart or shut down a remote computer the easy way with SetMe
SetMe is an easy-to-use and highly reliable remote support app that allows you to restart/shut down remote Mac and Windows computers in either normal or safe mode, and observe everything that’s happening at the remote end during a restart.
SetMe offers two options to restart a remote computer. You can either connect to the remote desktop and restart the machine from the Windows/Apple menu, via Command Prompt/Powershell, or reboot it using the Expert console with just a couple of clicks:
SetMe’s remote desktop window remains open throughout the entire reboot. Important information about the key system events, such as restart or shutdown, is displayed both within the Expert console and remote desktop window. This way, you can always stay on top of what’s happening at the remote end.
Right after the restart is completed, you can seamlessly control the remote computer’s login screen and switch between the available users provided that the SetMe client app is either installed on the remote computer or is currently running in Admin mode. On top of that, SetMe lets you automatically reconnect without having to reopen the remote desktop window.
To further simplify the reconnect process, you can also enable automatic sign-in to continue working with the same user after the restart is completed.
The remote computer’s last boot time is conveniently displayed within the Expert console’s Restart tab and automatically updated after each restart.
What makes SetMe stand out
Ease of use. SetMe is incredibly easy to use and deploy for both the end user and technician. Don’t take our word for it; see what a happy customer recently shared in a review on Gartner’s Capterra:
Out-of-the box performance. Every feature you need to access and manage remote computers is located within one intuitive interface. You won’t have to download any third-party software or additional plugins/components.
Highly reliable connection. SetMe was built using the latest tech enabling you to restart a remote computer and reconnect at all times, even after a network outage or disruption. Furthermore, SetMe’s auto-reconnect capabilities have been brought to perfection in order to ensure that the Wi-Fi connection is always restored after a safe mode reboot even when Windows itself fails to do so automatically.
The ability to shut down a remote computer and reconnect after an extended idle time. After shutting down a remote computer, SetMe keeps your support session alive for up to 3 days. This means that you can shut down the remote computer on a Friday evening and automatically reconnect to your session once the machine is powered back on Monday morning.
Learn more about SetMe and sign up for a fully-featured 15-day free trial: