Whether you’re the CEO of a startup that’s been overwhelmed by requests from new clients or the IT director of a small firm whose tech infrastructure is maxed out, you need better technology solutions, stat. However, incorporating and maintaining the right solutions to solve the right problems in your business can be a challenge.
Should you outsource your IT tasks or hire a dedicated tech support team? How to choose the right tool for your remote support needs?
Here are the five tips that will help you organize remote IT support for your small business:
Identify desired results
It’s no brainer that every small business has different IT support requirements. First and foremost, try to determine the results you want to achieve. What kinds of technical issues do you encounter the most? Are you experiencing regular outages?
Identifying your key IT tasks along with the desired results will help you better understand your needs and, in the end, choose the right type and level of tech support for your business.
Choose the right IT support company
Do not take the decision to outsource tech support lightly. Do your due diligence. Find a company that has an excellent reputation, an affordable support plan, and easily accessible customer service.
Consider in-house tech support
Should you hire dedicated IT staff? The answer depends on a host of considerations, including the size of your company, the complexity of your tech challenges, and the needs of your internal and external customers.
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You might also consider exploring hybrid solutions, in which you bring someone on to quarterback critical issues, but also use remote IT support for some projects. For instance, a satellite office might link up to your outsourced IT team to handle emergency issues after hours.
Invest in remote support software
Does your business have multiple locations, time-sensitive commitments, or complex deliverables? Do you have diverse clients (or internal customers) with shifting needs?
Either way, you may need flexible and reliable remote support software to support your clients and allow your staff to access key data whenever necessary.
Get free advice from IT pros
If you experience smaller issues now and then, you may choose to get advice from those who deal with them every day. There’s a number of tech support forums where IT pros provide free consulting services to those in need. You might be surprised to find out that there’s always a simple fix for your “most complex” technical issue.
Here are some of the most popular IT helpdesk websites out there:
Tech Support Forum
Tech Support Guy
Superuser.com
Bleeping Computer
PC Advisor
5 Star Support
Geeks to Go
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