With its intuitive interface, ease of use and robust feature set, FixMe.IT is a straightforward, yet versatile remote support tool that’s already used in various industries worldwide, and financial sector is no exception.
Advance Savings Credit Union, a full-service financial institution based in New Brunswick, Canada, delivers a complete package of products and services, including loans, mortgages, savings, investments, retirement planning, and more, and provides technical assistance to a growing number of users.
Once their previous helpdesk utility had been discontinued, Advance Savings decided to move to FixMe.IT for ease of use and advanced feature set. For more than six years now, FixMe.IT has provided the organization’s IT department with the ability to deliver instant tech support by allowing to connect to remote users’ PCs virtually from anywhere, and thus ensuring quick problem resolution.
Customers expect this, but they still feel that I am “god” at times to be able to have this power.
– Jeff Melvin, IT Manager @ Advance Savings Credit Union
According to Jeff Melvin, one of the biggest values FixMe.IT brings to Advance Savings Credit Union is the ability to set up unattended access on remote machines, which saves unnecessary travel costs and reduces downtime.
Once the user gives you access, they no longer need to intervene until the job is complete, even if the repair job goes into after hours.
Apart from unattended access, Jeff Melvin mentions two-way desktop sharing, clipboard transfer, reboot & reconnect along with the versatility of environments where FixMe.IT can be run as the key benefits of the application.
Based on 46 positive reviews of FixMe.IT recently published on Capterra, the tool has been awarded a five-star rating in terms of overall quality and ease of use. If you still haven’t tried it, register now for free and see for yourself!
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