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FixMe.IT Customer Care: Cutting Response Time for Your Mice And More

February 4, 2016 by Dan Kukarsky

At Techinline, we always care about our users, and make customer satisfaction one of our top priorities. According to a recent review of FixMe.IT, published on Financesonline.com, our product gained 99% positive references regarding client satisfaction. We’re extremely happy to receive such recognition that inspires us to further improve our services, and deliver the best possible user experience.

When it comes to customer inquiries, we are always ready to go an extra mile in order to help you resolve any kinds of issues. Even if these issues may not be attributed to the product itself, we always care to support you.

Here’s a couple of great success stories. 

We have been recently contacted by a trial user who reported significant latency in response time. Our immediate assumption was that the extremely high latency was attributed to the user’s geographical distance from our network. To be more specific, this user was based in New Zealand.

To fix the problem, we deployed an Australian-based server and connected our trial user to it. As a result, the overall software performance improved significantly and the user proceeded to purchase the product.

Another client was having a terribly slow response time with delays lasting up to 40 seconds from mouse click to the actual response. We asked the user to provide information about their mouse, and proceeded to test the same device in our own environment (according to our support team, they actually sent someone to a nearby store to buy it!).

Long story short, after this in-house testing we found that the issue was related to a high level of DPI (about 8000). To ensure that none of our users would experience the same problem in the future, our development team made a few adjustments to the code. So, if you happen to have a high DPI mouse, you can rest assured that it will work just fine during your remote support sessions.

Whether you’re struggling to resolve an issue that prevents you from getting the best experience of FixMe.IT, the Techinline support team is here to help. Don’t hesitate to contact us directly, send a Tweet, or leave a message on Facebook. We’ll do our best to be fast as a flash.

Try FixMe.IT Free

Related Posts

  • FixMe.IT Customer Care: On Guard of Your Product Experience
  • FixMe.IT Customer Care: Fast Support When You Need It
  • FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

Filed Under: Communication & Support Tagged With: Tech support, Techinline

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