Insight from experts at Techinline
Certifications can make or break an IT career. They help résumés stand out and they can indicate an ambitious, achievement-oriented personality. But what certifications are truly critical for IT support pros, and how can you, as a business owner or manager looking to hire or outsource, tell the differences? After all, the different initialisms/acronyms blend together after a while, creating a kind of numbing “alphabet soup.” Here’s the gist:
IT professionals can choose from a number of different certifications. Each one differs from the others slightly: some indicate that a person is good at handling various support tools and software. Others suggest that a person is a qualified server engineer, for instance.
The number of available certifications is huge, and IT workers often struggle to specialize because of the overwhelming nature of these choices. Per the top IT experts, here are some of the top-rated certifications that help desk professionals can obtain:
- ITIL Foundations Certifications
- Cisco Certified Network Associate
- Microsoft Certified Solutions Expert certification (MCSA)
Someone may also receive certification in software for helpdesk professionals, like CompTIA A+ (general certification). This certification means that a person knows how to maintain a variety of critical help desk–related systems.
Whether you’re evaluating a candidate or an entire outsourcing team, don’t be shy when it comes to asking about the nature of any certifications listed on a résumé. But also don’t get stuck on the résumé or past work history. You also want to know: can this person (or team) solve problems, communicate in clear language, adapt and learn new things and new systems, and respond in a timely, respectful manner to your requests.
The team here at Techinline would love to help you meet your IT challenges. Techinline Remote Desktop is an ideal tool for experienced technicians supporting inexperienced users with technical issues. Contact us now to get the solution you’ve been after.