As a software or service provider you may often need to explain how your product works and provide on-screen instructions to your customers who are sometimes located in a different state or country. For that, you need an easy-to-use and reliable remote desktop solution with powerful screen sharing and other capabilities.
Here’s what makes FixMe.IT an ideal tool for delivering tutorials and online presentations.
Remote screen sharing
FixMe.IT allows you to easily access a remote desktop or share your screen with as many users as needed. You can choose to either allow them to view your local desktop or even share control of your mouse and keyboard.
Let’s say you need to host an online presentation for a company that recently purchased your software. The tricky part is that you also need to access your workstation while being away from the office and share that screen with the remote users.
You can easily do that with FixMe.IT in just four simple steps. Watch the video below to see how it works:
Whiteboard tools
Whiteboard tools, such as pencil and laser pointer, make it easier for you to provide clear instructions during tutorials. You can highlight important parts of the screen, make notes, and point the remote user in the right direction.
Simply left-click and hold to draw on the screen with pencil, or select the laser pointer tool to highlight a specific portion of the screen.
Text chat
Built-in text chat helps you avoid unnecessary phone calls during online presentations and receive files from trainees.
Session recording
Session video recording is an extremely useful feature for you and your customers alike. It helps you revisit your own presentations in order to improve them, while your trainees can watch video recordings of your sessions if anything remains unclear.
Watch the video to learn how FixMe.IT’s session recording tool works:
What our customers say
Two-way desktop sharing has proved to be very useful. The ability to work with multiple monitors is also really useful these days. Text chat is great and can help avoid phone calls, while the drawing tool is a brilliant way to highlight exactly what you are explaining.
Gareth Scragg, Marketing Director @ Data Pigeon, a UK-based collaboration software provider
With FixMe.IT we can show the client on their own system the way pay and invoice rates are entered, and if needed, can easily change view so they can see our training database screen with completed examples.
David Askill, Technical Sales & Support @ ICT Bureau, a UK-based domiciliary software provider
Considering FixMe.IT as a possible solution for delivering online trainings and tutorials? Head over to our website to learn more about FixMe.IT and be sure to sign up for a fully-featured free trial:
Learn More About FixMe.IT