For all of us here at Techinline, constantly enhancing user satisfaction by improving product experience is one of the top priorities. Whether you need to solve an unexpected issue, ask a question regarding FixMe.IT’s performance, or share your thoughts and feedback with us, you may always contact our team via any preferred channel.
Here are a few ways to request technical assistance or get information about the FixMe.IT remote support application.
Getting started with FixMe.IT: user manuals & white papers
If you’re new to FixMe.IT, reading our user manuals & white papers is a good way to become familiar with all the key features and capabilities of the application. We recommend to start with the Getting Started guide first. Here you’ll learn how to run the application and start your first remote support session, how to control a remote desktop and navigate through the My Account menu.
Getting started with FixMe.IT: YouTube tutorials
If you prefer a more visual, step-by-step guidance through FixMe.IT’s capabilities, subscribe to our YouTube channel, where we post short demo videos showcasing the application’s interface and lesser-known features. Here are some of the great demos to start with:
- FixMe.IT Expert Panel overview
- How to connect to a remote client using FixMe.IT
- Two ways to setup unattended access
- FixMe.IT file transfer options
- How to control a remote desktop
- Switching between remote support sessions
FixMe.IT knowledge base
If you don’t find the answer to your question in our user guides or videos, you can always do a quick search in the FixMe.IT knowledge base, which contains a lot of useful information along with easy fixes for all commonly-known issues.
24/7 customer support
Whether you’re just starting out with a fully-featured free trial of the FixMe.IT remote desktop application, or you’re already are subscribed to the service, you can always count on our dedicated support team’s assistance.
Our ticketing system is constantly monitored, and you’re guaranteed an answer to any email query within 24 hours of submission. Besides that, roughly 85% of all tickets are responded to within an hour of submission. If you don’t receive a reply from our support team within 24 hours, chances are that it may have been filtered into your spam or junk folder. Please note that we have phone support that will allow you to receive an update on a submitted ticket.
If you have an urgent matter or would prefer to avoid exchanging emails, we’re always happy to assist by phone or Skype. Although we cannot guarantee that our Level 1 support personnel would be able to immediately solve complex tech matters over the phone, such issues will be immediately escalated to our Development Lab which will be responsible for providing troubleshooting instructions or a fix to the encountered issue. All other matters (i.e. login resets, password recoveries, sales and/or product related queries) are immediately handled over the phone.
Join us on social media!
If you have a minor issue that doesn’t require our support team’s involvement, you can always contact us via Twitter, Facebook or LinkedIn.
Most of the new features and improvements we’ve introduced over the years are courtesy of our customers’ feedback. If you have any suggestions or inquiries, don’t hesitate to contact us directly, and we’ll get back to you as soon as possible!