Prospects often ask if FixMe.IT allows transferring or sharing an active remote session with other technicians. Although our app doesn’t have a built-in “session transfer” feature, there’s an option to enable collaborative remote support within FixMe.IT.
Here’s a simple workaround which allows multiple technicians to work within the same FixMe.IT remote session simultaneously.
- First, start a new session with the remote client and run the Remote Desktop Control operation.
- Run the FixMe.IT Client app to obtain a new Client ID on the remote machine.
- Pass the Client ID along to the second tech who’s looking to connect. The second tech will use this ID to start a new session and connect to the same remote client.
- At this point, both techs are connected to the same machine and are able to either view/work simultaneously on that machine or disconnect one of the running tech sessions leaving only a single tech.
Please note however, that Microsoft Windows does not allow using the remote mouse device by multiple users simultaneously. This means that the two experts connected to the same client will need to take turns in controlling the remote mouse.
The cool thing is that your client will be able to see two FixMe.IT chat panels on their desktop, as technically these are two separate remote sessions running concurrently on their remote machine. This will allow them to send files and messages to you or your colleague without making a mess of it, and terminate each session individually if required.
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