We’ve received several recent cases with Techinline users questioning why they’re unable to control certain applications on the Client’s computer or view UAC (User Account Control) dialog prompts that appear on the remote computer during the session. Apparently this behavior seems to cause some confusion and may appear to some as a product limitation that cannot be lifted. We would like to take the time to further describe situations that may result in the limitations mentioned above, as well as explain Techinline’s Restart as a Service feature which may be used to obtain elevated privileges during the remote session. [Read more…] about Tips & Tricks: Using Techinline’s Yellow Information Panel to Restart as a System Service
This feature is absolutely essential in the “post-Windows XP” era. Almost any operation on a Windows 8, Windows 7, and Vista machine requires administrator privileges and User Account Control permissions, and the technician would be absolutely stuck without being able to view and control the remote client’s User Account Control dialogs. [Read more…] about Analyzing the 6 Most Important Features in a Remote Desktop Application (Part 6): Support of the User Account Control on Latest Windows Operating Systems
The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their individual Windows account. [Read more…] about Analyzing the 6 Most Important Features in a Remote Desktop Application (Part 4): Log Off/ Log On or Switch Remote User
We’re happy to announce that a new major Techinline version, 2.1.0, is set to be released tomorrow. Most importantly, this release will contain the long-awaited and desired “Restart as a Service” feature.
Restart As A Service: When the Client application has been launched without full administrator permissions, the Expert is now offered the option to restart the Client application as a Windows System Service. [Read more…] about New Major Techinline Version 2.1.0 Ready For Launch