A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.
Read MoreRemote desktop computing helps IT businesses model out the way in which they carry out their services and manage their clients. As businesses expand their clientele base and workforce, they need remote desktop software in order to effectively handle increasing demand. In addition, businesses want to utilize their resources optimally in order to cut down…
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We’ve been approached over time by a number of existing and potential customers asking the same, common question: «Why would I pay for remote support software such as Techinline if there are a number of free remote desktop tools out there these days? » The truth is that free remote support tools are in no…
Read MoreI’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success. Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session.
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Several Techinline users have recently reported cases of Techinline not being recognized as a trusted application by Norton anti-virus products. We would like to address this issue in greater detail. Techinline’s components (ie browser plug-ins and executables) are updated after each new major version release, the last of which took place on November 7th.
Read MoreI suspect that a vast majority of readers have a personal story to tell about a frustrating experience in trying to obtain tech support from a notable vendor. One would think that companies such as PayPal or Skype should have the resources to provide immediate, on-demand support to their users at any point in time….
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