Yesterday at around 11:30 A.M. EST one of our servers responsible for launching Expert and Client applications temporarily went down. As a result, our users were unable to run FixMe.IT or refresh the unattended client list if already working in the application. However, while the server was down all existing connections were maintained. During the outage our support specialists did their best to provide the necessary assistance and respond to all related customer queries.
Has it been resolved?
Yes. Right after the server became unresponsive, we received an automated alert and began working on the issue immediately. Our team implemented a backup recovery plan within 30 minutes after the outage had started, and everything was returned back to normal around 12 P.M. EST.
We appreciate your patience and understanding, and we thank you for being our valued customers! Please note that you can always count on our support team’s immediate assistance if any issues arise. You may contact us directly or leave us a shout on Twitter, and we’ll do our best to be quick as a flash!