The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their…
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A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.
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In our ongoing development efforts to expand Techinline’s feature-set and functionality, we’ve been inspired to discuss the 6 most essential features that any remote desktop application should deliver. This analysis is first and foremost based on feedback and suggestions made by Techinline’s users over the years, and therefore should reflect a standard IT professional’s own…
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We’ve been contacted by several clients in the recent days about Techinline’s plans to add a video session recording feature. I’m pleased to announce that video recording is already in the works and sh0uld be released around the start of September.
Read MoreMore good news from Techinline’s “Development Front” – we have released yet another upgrade over the past weekend which includes the ability to send a Ctrl-Alt-Del command. This feature is available on all Operating Systems supported by Techinline and can be executed in the following two ways:
Read MoreWe’re thrilled to announce the release of yet another major Techinline upgrade, 2.5.0, which will be launched tomorrow. The latest version is packed with a number of useful features including a Safe Mode Reboot and Switch User functionality. What to look for in the latest release: Reboot Client Into Safe Mode: You are now able…
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We’ve been approached over time by a number of existing and potential customers asking the same, common question: «Why would I pay for remote support software such as Techinline if there are a number of free remote desktop tools out there these days? » The truth is that free remote support tools are in no…
Read MoreWe’re happy to announce that a new major Techinline version, 2.1.0, is set to be released tomorrow. Most importantly, this release will contain the long-awaited and desired “Restart as a Service” feature. Restart As A Service: When the Client application has been launched without full administrator permissions, the Expert is now offered the option to…
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Several Techinline users have recently reported cases of Techinline not being recognized as a trusted application by Norton anti-virus products. We would like to address this issue in greater detail. Techinline’s components (ie browser plug-ins and executables) are updated after each new major version release, the last of which took place on November 7th.
Read MoreTechinline is thrilled to announce its new major version release 2.0, which will go public later on today. This release will be packed with new features and enhancements, some of which our customers have been asking for quite some time. What to look for in the latest version:
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