Techinline FixMe.IT is a remote desktop tool known for its ease of use and flexibility, however, you might have a feel of complicacy here and there when running the application for the first time. If you’re new to FixMe.IT, take a look at the Getting Started Guide available on our website, and watch the Expert app introduction video. After that you can take advantage of these tips below that will help further improve your experience, and make your daily IT support routine as hassle-free as possible. [Read more…] about How to Get the Best Experience from FixMe.IT
There’s a number of great password manager solutions available nowadays, making it less painful to memorize every single symbol combination for a zillion websites that you’re registered on. However, it’s still common to neglect two of the most important rules of Internet security: ‘don’t be too obvious’ and ‘don’t reuse the same password’.
With a pair of notable remote support tools being hit by cyber-attacks in the recent days, we wanted to take a moment and share some of the best practices on how to improve the strength of your passwords and reduce the risk of unauthorized access to your account. [Read more…] about How to Create a Secure Password
Are you a small business looking for a cost-effective solution suitable for ad-hoc remote support services? We’ve got something for you. Unlike many vendors that offer subscription-based products only, Techinline FixMe.IT delivers the flexibility you need with its unique per-session licensing. This type of license allows you to purchase a dedicated session bundle and use it when you please, for an unlimited period of time. And as the business grows bigger, you can always switch to a subscription to better serve your customers’ needs.
Still hesitating? We’ve got a real-life story, too. [Read more…] about Discover Flexibility for Your Business with FixMe.IT’s Dual Licensing Model
The ability to run session reports is a vital feature for any remote desktop tool on the market. It allows private IT practitioners to keep track of their own work, and helps CIOs and managers stay up-to-date on how and when the software is used by their teams. Therefore, if there’s something wrong with your organization’s support activity logs you’ll surely know about it. [Read more…] about How to Create Reports on FixMe.IT Remote Support Sessions
How much time do you usually need to connect to a remote client? Whatever the figure is, FixMe.IT can do it in a matter of seconds, allowing you to provide quick remote assistance when needed. Apart from delivering fast remote support to customers, FixMe.IT can be used in a variety of ways that let you save time, costs, and valuable resources. Many of our customers utilize the application to organize remote training sessions and online demos. Take ICT Bureau, a UK-based developer of domiciliary software, as an example. [Read more…] about Improve Your Customer Support & Host Online Trainings with FixMe.IT
Unattended access is a time saving feature when it comes to managing remote computers without the client being present at their desktop. With a single FixMe.IT license, you can easily access and manage up to 150 workstations by installing the Unattended Client on each machine. Here’s a video tutorial describing the two ways to do that.
But what if you want to install the FixMe.IT Unattended Client on multiple remote computers at once rather than doing it manually on each individual machine? [Read more…] about How to Install FixMe.IT Unattended Client on Multiple Remote Machines