IT professionals typically decide whether to become generalists or specialists early in their careers. Either of these career paths can be successful, but there are notable differences between the two. Whether you’re hiring for your company or looking to outsource critical IT tasks, take some time now to understand and appreciate the subtle distinctions between these types of professionals in the IT support tools they provide. [Read more…] about Breaking Down Tech Generalist vs. Tech Specialist
Tech Support Company Tips
Leading Remote Desktop Software Provider with Insight for SMBs
Whether you’re the CEO of a startup that’s been overwhelmed by work requests from new clients or the IT director of a firm whose tech infrastructure is maxed out, you need better technology solutions, stat. However, incorporating and maintaining the right technology to solve the right problems in your business can be a challenge. Ensure your success with these tips on small business IT support tools.
Supply Your Users with The Best Remote Desktop Sessions
Offering remote support can be an excellent way to boost your clients’ efficiency and reduce overhead expenses for their Bay Area business. However, some IT outsourcing approaches are more effective (and more secure) than others. Below are five ways to improve the remote support solutions you provide.
Avoiding Computer Access Fraud
Scammers use a variety of methods to gain entry into personal and business computers. Today, one of the most common scams targets the remote desktop tech support industry. Schemers call homes and businesses claiming to have information about a virus on a certain computer. Then, unsuspecting individuals unknowingly pass on information to a bogus technician.
Guidance from Remote Desktop Software Experts
Remote tech support agents have a tough job. Clients cannot often accurately explain their issues, they can be pushy, and they are almost always pressed for time. Being good at your job isn’t just about finding the correct IT support tools—although strong skills help!—it’s also about being efficient and professional. Here are five tips for remote tech “best practices”:
Advice from Techinline
Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.