This feature is absolutely essential in the “post-Windows XP” era. Almost any operation on a Windows 8, Windows 7, and Vista machine requires administrator privileges and User Account Control permissions, and the technician would be absolutely stuck without being able to view and control the remote client’s User Account Control dialogs.
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The main purpose and value of a reporting tool is evident – the technician is able to create, organize, and manage a summary of the total time spent supporting clients and tasks that were performed during each individual session.
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The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their…
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A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.
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Ask any IT pro about the importance of rebooting a remote computer and you’ll most certainly hear that this is an absolutely essential task. The primary purpose of a reboot is to bring the computer to a relatively clean state; caches get cleared, memory gets flushed, and you are given the opportunity to start anew. …
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In our ongoing development efforts to expand Techinline’s feature-set and functionality, we’ve been inspired to discuss the 6 most essential features that any remote desktop application should deliver. This analysis is first and foremost based on feedback and suggestions made by Techinline’s users over the years, and therefore should reflect a standard IT professional’s own…
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When choosing a remote control software package for your business, the following important decision must be made: should you use in-house, self-hosted remote desktop tools, or should you resort to a SaaS tool. SaaS is an acronym that stands for “Software as a Service,” and is used to describe browser-based or “cloud computing” tools. In…
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We’ve been approached over time by a number of existing and potential customers asking the same, common question: «Why would I pay for remote support software such as Techinline if there are a number of free remote desktop tools out there these days? » The truth is that free remote support tools are in no…
Read MoreRemote desktop is an increasingly popular concept for performing a wide range of tasks in an unusual format. Amongst other things, remote desktop software allows you to be an effective freelancer. Let’s review some of the key characteristics and advantages of freelancing and see how remote desktop tools can contribute to becoming a successful freelancer!
Read MoreWe often receive feedback from existing and potential clients wondering why Techinline does not offer a lifetime license plan. Therefore, we’d like to take a minute and discuss this topic in order to present the advantages of our subscription model versus a so-called lifetime license. The term “lifetime license” should imply that you’re able to…
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