I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success. Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session.
Read MoreI suspect that a vast majority of readers have a personal story to tell about a frustrating experience in trying to obtain tech support from a notable vendor. One would think that companies such as PayPal or Skype should have the resources to provide immediate, on-demand support to their users at any point in time….
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