Based on recent customer feedback, FixMe.IT has proven to be one of the most stable and reliable remote desktop tools on the market providing IT pros with secure means of connecting to remote computers from anywhere in the world. However, like with any other software, you might stumble upon some unexpected errors when trying to run FixMe.IT on your machine. Now let’s take a look at what may cause these errors and what can be done to eliminate them. [Read more…] about Unknown FixMe.IT Setup Errors – What to Do?
Communication & Support
We have recently received a couple of reports from our users who’ve run into “This app can’t open” error after booting a remote machine into safe mode on Windows 10. Let’s see what this issue is all about, and whether it actually concerns the FixMe.IT application or its performance in any way. [Read more…] about FixMe.IT & “This App Can’t Open” Issue in Windows 10 Safe Mode
You reboot your remote client’s Windows 10 machine into Safe Mode, and that’s where the big disappointment comes – you realize that for some strange reason the Wi-Fi connection is disabled. Most of the services you need are off and you’re having a hard time restoring Internet access. Does the symptom sound familiar? If so, chances are that you’ll find this quick guide useful. [Read more…] about How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10
In the past few years we’ve written a number of articles on how to spot tech support scam, or what to do if somebody’s tried to scam you. There’s no doubt that this type of cyber fraud will continue to exist no matter how hard we try to eradicate it. However, knowing how to protect yourself against various types of scams is key to keeping your private data and money safe. This time we’d like to summarize a few rules and best practices based on the recent reports we received to help users avoid being scammed by fake tech support companies. [Read more…] about How to Protect Yourself Against Tech Support Scams
Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience
We’ve recently received a report from one of our users regarding a “jumping cursor” issue that occurred on Windows 7/Vista. The user’s mouse cursor appeared jumping all over the screen when moving it over certain windows during the support session. We’ve conducted an in-depth investigation and found that this issue was attributed to the use of legacy Windows applications that were DPI-unaware, and thus created the disturbance.
Here’s a quick workaround that helped us get the issue resolved: [Read more…] about Fixed “Jumping Mouse” Issue on Windows 7 & Vista