Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP machines running Microsoft’s Service Pack 3 and usually takes place during extended remote sessions. [Read more…] about Hotfix for Windows XP Memory Leak Issue
Important Tip for Remote IT Support
If you’re using (or plan to use) remote support software for assisting clients, you need to develop a knowledge base for two basic reasons. One, you can increase the amount of information available to your customers. Two, you can reduce the number of support requests from customers. By lowering the demand placed on your remote desktop staff, you also free these people up to provide superior service to customers and to improve their systems.
As you build a knowledge base among your IT support services, aim for these three objectives: [Read more…] about Assisting Users Remotely: Building a Knowledge Base
Tips for Help Desk Professionals
Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.
Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk
We live in an increasingly mobile world. For companies, this means remote IT support rarely remains relegated to an on-site call center. Whether you need IT support services to support a startup or you want to offload some of your processes to a third-party provider to free up resources and minimize costs, understand the following best practices for delivering remote desktop support.
To maximize remote IT support, follow these guidelines: [Read more…] about Helpful Tips for Providing Remote IT Support
Strategies for Help Desk Professionals
Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.
But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies
IT Company Growth Tips
So your IT support company has a solid base of clients, but you’re looking to grow. Here are powerful tips for how to find new clients. [Read more…] about Tips for Growing Your Tech Support Company