Analyzing the 6 Most Important Features in a Remote Desktop Application (Part 5): Session Usage Reports

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The main purpose and value of a reporting tool is evident – the technician is able to create, organize, and manage a summary of the total time spent supporting clients and tasks that were performed during each individual session. They’re able to search the report by session title or client’s name, and sort the report based on a date range or client’s IP address. This information may then be used for billing purposes to charge clients for the provided services. The tech is able to maintain notes for each individual session or client and refer to their logs at a later point to determine whether any other actions may be required on the client’s computer.

See continuation of post (Part 6): Support of the User Account Control on Latest Windows Operating Systems

See previous post (Part 4): Log Off/ Log On or Switch Remote User

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