When choosing a remote support tool for your business, the following important decision must be made: should you use a self-hosted remote desktop application, or resort to a SaaS tool. SaaS is an acronym that stands for “Software as a Service,” and is used to describe browser-based or cloud computing tools.
In general, SaaS and browser or cloud based tools have several distinct advantages over hosting your remote support services in-house.
What is Cloud-Based Software?
In order to understand the advantages of cloud computing, you should first know a little about this type of software. Cloud computing is a term broadly used to describe a data network that allows users to access data and other services remotely from a variety of locations. Remote desktop is just one type of cloud computing software that can be implemented in a business environment.
What is Remote Desktop Software?
Remote desktop software is a technology that allows business owners, employers, employees, and other stakeholders to securely access company data or computers remotely from any location. Remote support services–of which there are a variety–can help lower business costs by reducing travel and operating costs, as well as provide security in case of an emergency. The software allows employees such as IT helpdesk technicians to assist clients all over the world in real time without ever having to leave their desks.
Cloud vs In-House Remote Desktop Tools
Most SaaS remote desktop applications can be purchased on a subscription basis and are very easy to operate due to their browser-based connection process. Such tools can meet the needs of small companies, as well large corporations.
Some examples of self-hosted remote desktop products are Ultra VNC, Radmin, and Bomgar. These tools require far more configuration and IT knowledge. Furthermore, they tend to be much more expensive and cater mainly to the budgets of larger companies.
Why is SaaS the best option for remote control technology?
Software as a Service-based tools have many advantages over in-house remote support services. In general, SaaS is easier to set up, use, and pay for than self-hosted remote support software. Here are some specific examples of the advantages presented by SaaS tools over in-house remote desktop software:
- In general, SaaS tools are much more intuitive and require less IT knowledge to operate and configure.
- SaaS remote desktop products can be purchased on a subscription basis, instead of the much more substantial “lifetime” cost of hosting your own software in-house. This means lower costs up front for your company to start using remote control software. It also means that should you for any reason decide you no longer wish to use this remote desktop software, you can simply choose not to renew your subscription, instead of simply being out the full cost of an “in-house hosted” software. Furthermore, in-house remote desktop software may also require additional and recurring maintenance and hosting costs.
- With SaaS browser based technology, you also receive product support directly from the remote desktop vendor. Such 3rd party support is often unavailable on products that are hosted in-house.
- Cloud-based computing is secure– it protects client information without all of the liability being held on the company. While you may initially think that having physical servers inside of your office might be the safest route for remote connectivity, this is not necessarily true. Remote control software is protected by multiple layers of encryption similar to that of online banking transactions, so cloud-based computing is, in fact, very secure and reliable. Also, all you need to access the cloud is the internet– which means that virtually any device that has an internet connection can be used to initiate a remote connection. If you incur a power outage at your company or experience an unexpected server interruption, your self-hosted remote control access would inevitably go down as well, which could be very costly for the company’s business operations and bottom-line.
- Because SaaS services are browser-based, computers and data can be accessed and used at the speed of the connection being used. This ease of operation also includes any updates or additions to the program that may need to be made further down the line. Another advantage that comes from the browser-based nature of cloud computing is flexibility. Your remote computers are accessible from essentially any device that can access the internet.
In the end, it is up to you to decide which option best reflects your company’s requirements and environment. However as you can see, there are many distinct advantages to choosing SaaS technology over self-hosted applications for your remote support services.