When choosing a remote control software package for your business, the following important decision must be made: should you use in-house, self-hosted remote desktop tools, or should you resort to a SaaS tool. SaaS is an acronym that stands for “Software as a Service,” and is used to describe browser-based or “cloud computing” tools. In general, SaaS and browser or cloud based tools have several distinct advantages over hosting your remote support services in-house. [Read more…] about Advantages of Cloud Over In-House Remote Desktop Products
Archives for August 2012
The feedback that we periodically receive suggests that Clients often find it cumbersome and confusing to follow instructions for installing a browser plug-in to start a Techinline session. In such situations, we recommend using Techinline’s Client Desktop Application as an easy way to bypass the plug-in installation and obtain a Client ID.
Clearly, if one is in the business of providing tech support, chances are that they often don’t have the most computer-advanced user at the other end, and even straightforward instructions such as clicking on a yellow bar or a large “Install” button at the bottom of the browser page may prove to be a nightmare or nearly unbearable task. [Read more…] about Use Techinline’s Desktop App to Bypass Plug-in Installation
Update on August 7th: Techinline’s plug-ins have been approved by Google and added to the Chrome Web Store. As a result, the problem described in the blog post below is now resolved.
We would like to inform all Techinline users that yesterday, August 1st, Google publicly released its latest version (21) of the Google Chrome browser. This update was initially planned for the middle of August, but as it turns out Version 21 was released roughly 2 weeks ahead of schedule. Chrome’s latest version contains a major policy change concerning plug-in installations. Specifically, starting with Version 21 all browser plug-ins must now be loaded from the Chrome Web Store. [Read more…] about How Chrome’s Recent Extensions Policy Change Has Effected Techinline Users