We’ve been approached over time by a number of existing and potential customers asking the same, common question: «Why would I pay for remote support software such as Techinline if there are a number of free remote desktop tools out there these days? » The truth is that free remote support tools are in no way a new phenomenon – they’ve been around since Day #1 and many have already grown accustomed to their positive and negative aspects. [Read more…] about Free vs Commercial-Use Remote Support Software
Archives for April 2012
I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success.
Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session. [Read more…] about How User Feedback Helps Us Improve the Techinline Application