Auto Reboot & Reconnect Functionality Now Available in Techinline’s Latest Update

7

We’re excited to announce today’s new Techinline release which includes the long-awaited Auto-Reboot & Reconnect functionality!

This feature enables the tech to reboot the client’s machine and automatically continue the remote session following the reboot. The Client is no longer required to by physically present at the remote location in order to grant permission to the Expert following a reboot operation.

We expect this feature to enhance Techinline’s value by delivering a more effective remote support experience for both parties. The tech is now able to perform various actions on the remote computer that they would previously be hesitant to do because of the manual reconnect procedure. Furthermore, based on the feedback that we’ve received from our users over the recent months, this functionality was a major missing piece in Techinline’s feature-set.

We hope that our users will find this to be a valuable improvement, and will continue to enhance Techinline’s feature-set and performance as we move forward in our development and growth. Please do not hesitate to contact our Support or Sales departments if you uncover any issues while using the newly-added functionality, or have any other feedback that you may want to share with us. Please note that such feedback is always greatly appreciated, as it allows us to concentrate on areas that are of greatest concern to our users.

Register now for a fully featured 15-day free trial of Techinline

7 Comments:

  • ezSupport83
    May 5, 2012

    Very good improvement – do you folks have any plans to add Mac support?

  • Sahara Race
    May 6, 2012

    When will see the ability to boot into safe-mode?

  • May 10, 2012

    Thanks a lot for a useful release – this functionality is very much needed in my day-to-day support activities. Keep up the great work and Best Regards from Ireland!

  • March 21, 2014

    Sahara,

    Safe-Mode Reboot&Reconnect was released in June, 2012

  • June 25, 2014

    Thank you for the positive feedback – Mac support is in our development plans. We realize the importance of this functionality and the value it would bring.

  • June 25, 2014

    Thank you for the positive feedback!

  • June 25, 2014

    The safe-mode reboot capability was released in 2013. Please let us know if you have any other questions.

Post a Reply